4. Communication issueΒΆ

Shipworks and ERP uses XML api interface to communicate.

If you experience issues (shipworks can not login, can not download shipments etc...), follow this steps :

  1. Make sure that the url you set is correct, it should be www.yourwebsite.com/Shipworks.php
  2. Manually reach this url in your browser, you should have an error message like that :
_images/4a766f6fe9537c534ef6053be0409a0e.png
  1. Enable logs in system > configuration > Shipworks > enable_log. Enabling this log, ERP will create a new directory in magento_dir/var/ShipworksLog and store there all requests and responses between ERP and Shipworks. To identify the right log file, empty this directory before you generate the issue in shipworks, and then, create a ticket on boostmyshop.com with the files