2. What is standard, turnkey, full

For every extension, we offer 3 levels of service :

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Standard

Standard service level includes :

  • Extension source code
  • Support during 1 year through our ticket system
  • New release download during 1 year

Turn Key

Turnkey service level includes standard services plus the installation :

  • Extension installation on your staging AND production server
  • We fix conflict with already installed extension
  • We run full tests to ensure that everything works properly
  • We configure the extension according to your business
  • “on server” fix warranty during 3 months

Full

Full service level includes turn key services plus training : with skype and a screen sharing system, an expert gives you the main keys to understand the extension and use it safely.

Depending of the extension, training can last from 1 to 3 hours.