2. What is standard, turnkey, full¶
For every extension, we offer 3 levels of service :
Standard service level includes :
- Extension source code
- Support during 1 year through our ticket system
- New release download during 1 year
Turnkey service level includes standard services plus the installation :
- Extension installation on your staging AND production server
- We fix conflict with already installed extension
- We run full tests to ensure that everything works properly
- We configure the extension according to your business
- “on server” fix warranty during 3 months
Full service level includes turn key services plus training : with skype and a screen sharing system, an expert gives you the main keys to understand the extension and use it safely.
Depending of the extension, training can last from 1 to 3 hours.